Adding to Existing Requests

After you submit an incident or request through the portal, you can’t change it in the portal. You can still send additional information by email, as long as you include the right request or incident number in the subject line.

Important

Certificate Compliance submissions can’t be changed or added to after you submit them. Email Meaghan Hunt at mhunt@stockbridge.com with any questions or additions.

Quick reference

Request type	Email to	Also copy	Number in subject (in brackets)
Incident reports and litigation events	sbc_incident@Riskonnect.com	mhunt@stockbridge.com	Incident number
Contract review requests	sbc_contractreview@Riskonnect.com	Jbopp@stockbridge.com	Contract review number
All other requests (certificates, bonds, reports, miscellaneous, and so on)	sbc_requestcenter@Riskonnect.com	Jbopp@stockbridge.com	Request number

The number must appear in square brackets in the subject line, for example [INC-12345], not plain text.

Incident reports and litigation events

1. After you submit, the portal shows an incident number on the confirmation screen. If you entered your email address, you’ll also receive the number by email. Keep it.
2. Email both sbc_incident@Riskonnect.com and mhunt@stockbridge.com with your additional information.

Example subject line[IN01234567] Additional photos

Contract review requests

1. After you submit, you’ll receive an email confirmation with your contract review number.
2. Email both sbc_contractreview@Riskonnect.com and Jbopp@stockbridge.com with your additional information.

Example subject line[Contract - 012345678] Revised contract attachment

All other requests

1. After you submit, you’ll receive an email confirmation with your request number.
2. Email both sbc_requestcenter@Riskonnect.com and Jbopp@stockbridge.com with your additional information.

Example subject line[RQ-012345] Follow-up documents

Who to contact

Meaghan Hunt, Risk Coordinator — portal questions, incidents and litigations, certificates, reports
mhunt@stockbridge.com

Related guides

• Report an Incident Report an incident to your Risk Management team, either as a notice only or as a claim for our insurance carriers.
• Uploading Attachments Attach reports, photos, certificates, and other files to an incident or any other request.
• Certificate Compliance Submit a property manager, vendor or tenant certificate of insurance to be checked for compliance.
• Contacts Who to contact with questions about the portal, incidents, and requests.