Report an Incident
Report an incident to your Risk Management team, either as a notice only or as a claim for our insurance carriers.
Before you start
- Know your property name
- The date, time, and location of the incident
- Names and contact details for anyone involved, including witnesses
- Any files to attach, such as internal incident reports, photos, or police reports
Click Report Incident
Section titled “Click Report Incident”From the portal homepage, click Report Incident.
Enter the incident details
Section titled “Enter the incident details”Fill in all the information you have about the incident.
Find your property
Section titled “Find your property”Click the search icon next to the Property field, search for your property, then click Select next to it.
Click Save and Continue
Section titled “Click Save and Continue”Click Save and Continue to move to the next page.
Choose the claim type
Section titled “Choose the claim type”Select the type of claim you’re reporting, then click Save and Continue. You can select more than one.
Choose whether this is a notice only
Section titled “Choose whether this is a notice only”Under Incident Only, choose:
- Yes if you’re letting Risk Management know about the incident, but it won’t be reported to our insurance carriers.
- No if the incident will be reported to our insurance carriers as a claim.
Complete the remaining pages
Section titled “Complete the remaining pages”Fill in all the information you have on each page, then click Save and Continue.
Add witnesses
Section titled “Add witnesses”Use the drop-down menu to choose how many witnesses there were, if any. Fill in each witness’s contact details, then click Save and Continue.
Attach supporting documents
Section titled “Attach supporting documents”On the attachments page, click the + button, click Choose File, and pick a file from your computer. Add a short description if you like, then click Upload Attachment. Repeat for each file. When you’re done, click Submit.
Attach any internal incident reports, photos, police reports, or other documents you have. See Uploading Attachments for more detail.
Confirm your submission
Section titled “Confirm your submission”When asked whether you want to continue submitting the incident, click Yes.
Click Ok
Section titled “Click Ok”A message confirms the incident was submitted. Click Ok to return to the portal homepage.
What happens next
- The confirmation message includes your incident number. If you entered your email address, you’ll also receive it by email. Keep it: you’ll need it to add information later.
- Risk Management reviews most requests within 48 hours.
- To send more information, see Adding to Existing Requests.
Who to contact
Meaghan Hunt, Risk Coordinator — portal questions, incidents and litigations, certificates, reports
mhunt@stockbridge.com